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Back-office Operations
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Back-office Operations

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Explore back-office operations on the Identomat Manage platform with an interactive tour. 22See how teams can monitor verification activity, find and review individual sessions, manage outcomes, and export session data from one place.

Tour overview:

1.  Explore Dashboard review

See how the dashboard brings key verification results and session statuses together, including approved, rejected, manual review, and abandoned sessions.

2. Find the sessions you need

Explore how to search and filter verification sessions by applicant, document type, configuration, status, and other available criteria.

3. Review individual cases

Open a session to examine verification results, submitted information, media, files, questionnaire responses, and other relevant session details.

4. Manage outcomes and export data‍

See how operators can review cases, update verification statuses where needed, and export filtered session data for further analysis or reporting.

Manage verification operations in one place

See the full picture

Monitor session activity, verification results, screening outcomes, and case statuses from one centralized view.

Review every case with context

Open individual sessions to understand what happened, review submitted data and verification results, and see why a case was approved, rejected, or flagged.

Find and export the data you need

Search and filter sessions using relevant criteria, then export selected data when you need it for reporting, analysis, or further review.

Ready to simplify your back-office operations?

Bring session monitoring, case review, screening results, and reporting into one workspace. Book a demo to see how Identomat can help your team manage verification operations more efficiently.
FAQ

Frequently asked questions

What is the Identomat Manage platform?
The Identomat Manage Platform is where teams can monitor verification activity, manage sessions, review results, configure workflows, and access operational data.
What can I see on the dashboard?
The dashboard provides an overview of verification activity and session outcomes, helping teams quickly understand what is happening across their onboarding workflows.
What can I review inside an individual session?
Depending on the configured workflow, a session can include identity document results, biometric checks, screening results, questionnaire responses, uploaded files, media, and other verification details.
Can operators change the status of a session?
Can operators change the status of a session?
What happens when a case requires manual review?
The session is routed for operator attention so the available verification results and supporting information can be reviewed before a final decision is made.
Can I export session data?
Yes. You can export filtered session data for further analysis, reporting, or record-keeping.