KYC / CDD Questionnaire
Configurable solution for capturing necessary information for Customer Due Diligence and Enhanced Due Diligence (CDD & EDD). Easily build web forms to add to your customer onboarding experience both on web and mobile.
Problem & Solution
What are KYC / CDD questionnaires?
Capture proof of address documents and produce structured, reviewable results that support KYC and compliance decisions.
In-depth customer profiling
Collect background, activity, and risk indicators consistently.
Regulatory alignment
Prove you asked the right questions and acted on the answers.
Switch to EDD when needed
Trigger deeper checks only for high-risk cases, without burdening everyone.
How it works
Launch KYC/CDD questionnaire in 3 simple steps
Step 1
Design the questionnaire
Create sections and fields quickly with Identomat’s no-code builder. Customize UI elements to match your brand for a native experience.
Step 2
Make it adaptive
Collect relevant information only, to reduce friction. Use conditional logic to define when to escalate CDD. Include CDD in onboarding and add verification for high-risk cases.
Step 3
See results
Review case-by-case results in the Identomat dashboard when needed. Keep your process consistent, reviewable, and audit-ready.
Features/Benefits
A flexible CDD questionnaire engine - built for real-world KYC
Capture proof of address documents and produce structured, reviewable results that support KYC and compliance decisions.
User & Operator questionnaires
Build a customer questionnaire for self-declared information and a separate operator checklist for Video KYC or manual review.
Conditional logic & smart routing
Show only relevant questions based on previous answers, customer segment, or risk signals, and escalate from CDD to EDD when needed.
All the field types you need
Text inputs, checkboxes, radio buttons, multi-select, and more, structured so responses are easy to review and audit.
Language & UX control
Configure questionnaire language, labels, and helper text. Keep the look and feel consistent with your brand and onboarding flow.
Works as part of the full Identomat workflow
Use questionnaires alongside ID verification, liveness, AML screening, phone/email verification, and other checks in one connected journey.
Security Measures
Document security checks
Multi-layer authenticity and data-integrity controls that help detect tampering, counterfeits, and inconsistencies before you approve a user.
Security & compliance
Certified and audit-ready
Identomat’s KYC platform is built to protect personal data end-to-end. From questionnaire responses to case reviews, every step supports secure processing, controlled access, and audit-ready compliance. To back this up, Identomat adheres to industry-leading security standards and maintains the relevant certifications.
FAQ
Frequently asked questions
Everything you need to know about the product and billing.
What information is typically collected through a KYC / CDD questionnaire?
KYC / CDD questionnaires collect contextual information that goes beyond identity verification. This usually includes customer background, source of funds, expected activity, business purpose, and risk indicators. The goal is to understand how and why a customer will use your service, not just who they are.
How do KYC, CDD, and EDD differ and how are they handled in one flow?
KYC confirms identity, CDD assesses customer risk, and EDD applies deeper checks for higher-risk cases. With Identomat, CDD questionnaires are part of the onboarding flow and can automatically escalate to EDD when answers, behavior, or risk signals require additional scrutiny.
Why are KYC / CDD questions important for compliance and risk decisions?
Questionnaires provide the context regulators expect when assessing customer risk. They help explain customer intent, activity, and risk exposure, allowing teams to justify decisions, apply proportional controls, and demonstrate that risks were identified and addressed appropriately.
Can KYC / CDD questionnaires adapt based on customer risk or answers?
Yes. Identomat supports conditional logic so only relevant questions are shown. Low-risk customers move quickly, while higher-risk cases trigger additional questions or checks. This reduces friction while ensuring deeper due diligence where it matters.
How are questionnaire results reviewed and used by compliance teams?
Responses are structured, standardized, and available in the Identomat dashboard for review when needed. This makes it easier for compliance teams to assess risk, document decisions, and maintain a clear audit trail without relying on unstructured emails or documents.
Can KYC / CDD questionnaires be reused or standardized across onboarding cases?
Yes. Questionnaires can be reused and standardized across products, regions, or customer segments. This ensures consistency in data collection, simplifies internal processes, and helps teams apply the same compliance logic across all onboarding journeys.