Protect digital access to government and public services with stronger identity verification
Verify citizens, protect access to digital services, protect benefits, and modernize digital services with Identomat’s identity verification, liveness check, face match, and Video KYC solutions.
Why Digital Onboarding Is different in Government & the Public Sector
In government and public services, identity does more than open an account. It can determine access to benefits, records, tax services, permits, licenses, immigration workflows, employment portals, and other high-trust transactions.
That makes public-sector verification different. Agencies need to reduce fraud and improper payments, protect sensitive access, support privacy expectations, and offer proofing paths that work across different user groups and risk levels.
Identomat helps public-sector organizations build identity workflows that support secure access, stronger fraud resistance, and smoother digital service delivery.
How government and public sector organizations can apply Identomat in practice
Explore practical use cases for identity verification, fraud prevention, and secure digital access across citizen services, public programs, and government operations.
Citizen onboarding for public services
Verify citizens and residents before granting access to public-service portals, healthcare programs, housing services, welfare platforms, and other digital government services. Help reduce unauthorized access while making onboarding faster and easier for legitimate users.
Issuance and renewal of official documents
Strengthen identity checks in workflows tied to passports, national IDs, residence permits, and other official credentials. Help reduce forgery, manual errors, and identity theft while supporting faster processing for legitimate applicants.
Benefits distribution and eligibility verification
Protect welfare, unemployment assistance, veterans’ support, subsidies, and other public-benefit programs with stronger identity and address verification. Help reduce fraudulent claims, duplicate applications, and misuse of public resources.
Student benefits and subsidized public services
Verify eligibility for student discounts, transport programs, education subsidies, and other public-sector benefits tied to student status. Support faster access for eligible users while helping prevent abuse.
Tax services and fraud prevention
Add stronger identity assurance to tax-related portals and filing workflows. Help reduce identity theft, suspicious filings, and other fraud risks tied to taxpayer access and submissions.
Property registration and ownership transfers
Support identity verification for buyers, sellers, applicants, and other involved parties in property registration and title-related workflows. Combine identity checks, address verification, AML screening, and Video KYC for higher-trust cases.
Business registration and licensing
Strengthen digital workflows tied to business registration, regulatory enrollment, and entity-related approvals. Use KYB to collect and verify key information about founders, owners, and businesses.
Government employee onboarding and access control
Verify employees, contractors, and internal users before granting access to sensitive systems, records, or facilities. Help reduce internal security risks and support stronger access governance.
Immigration, visa, and residency workflows
Use identity verification and higher-assurance review flows for immigration-related applications, residency checks, and remote document review. Use Video KYC where live operator involvement or exception handling is needed.
Electoral integrity and digital voting access
For digital or remote voting-related workflows, use liveness and biometric checks to help reduce impersonation, multiple registrations, and fraudulent participation attempts.
Re-verification for ongoing eligibility
Periodically reverify users when access, eligibility, or entitlement needs to be reconfirmed over time. This is especially useful for recurring benefits, student status, long-term public programs, and account integrity.
One platform. One workflow. One solution for all your compliance hassles.
Built for inclusive digital service delivery, not just ideal user journeys
Not every user has the same device, document condition, level of language proficiency, or ability to complete a fully self-serve verification flow. Public-sector identity systems need to account for that reality and be able to handle edge cases.
Identomat supports configurable workflows and higher-assurance fallback routes that help organizations design more inclusive proofing journeys. That can include assisted verification, alternative flow logic, or live review when the default path is not the right fit for the user or the service.
Configurable flow logic for different service types
Assisted and higher-assurance routes with Video KYC
Flexible verification steps based on workflow needs
Better support for exception handling
More realistic digital access design for public users
Why government and public sector choose Identomat
User & Operator questionnaires
Support for digital and hybrid verification journeys
User & OpLower manual workload for operational teamserator questionnaires
Stronger protection against impersonation and document fraud
Better control over benefit abuse and identity-based fraud
Support for business, citizen, and workforce verification in one platform
White-label user experience aligned with your service environment
Operational visibility, logs, and review paths for auditability
Broad document coverage for domestic and international users
Easy integration and deployment flexibility
Support for remote service delivery and digital modernization
Built to help scale across agencies, regions, and service lines
Built on standards public institutions expect
Government and public sector organizations need more than fast verification. They need infrastructure, controls, and workflows that support secure service delivery, stronger fraud prevention, and responsible handling of sensitive data.
“Accurate identity verification is at the core of secure and seamless real estate transactions, especially when powered by Smart Contract by NAPR. Identomat has proven to be a highly reliable and forward-thinking technology partner, enabling us to verify users quickly and effortlessly while upholding the highest security standards. Their AI-powered identity and liveness checks, combined with a secure live video session feature where users join real-time calls and the session is recorded, give us the confidence to verify users remotely with speed, precision, and trust even in complex or non-standard cases. What makes Identomat stand out is their client-centric approach as they actively listen to our needs and respond by offering and developing new functionalities tailored to our requirements.”
Elene Grigolia
Project Manager, World Bank GRAIL Project "Enhancement of Land Administration Service Delivery and Building Digital Governance Infrastructure”
FAQ
Frequently asked questions
Everything you need to know about the product and billing.
How does Identomat ensure data sovereignty and privacy for government agencies?
Public sector organizations require strict control over citizen data. Identomat offers flexible deployment options, including private cloud and on-premise installations. This ensures that sensitive Personally Identifiable Information (PII) remains entirely within your national borders and complies with strict local data residency regulations.
Can the platform integrate with legacy e-Government portals?
Yes. Identomat provides secure REST APIs and Webhooks designed to plug seamlessly into existing municipal, state, or federal citizen portals. Verification decisions and audit logs sync directly to your agency's backend, automating eligibility workflows without requiring a complete overhaul of your legacy infrastructure.
How does Identomat support digital inclusion for citizens with low tech literacy?
Public services must be accessible to everyone. Identomat features highly intuitive, guided digital flows. If a citizen struggles with the automated mobile capture or lacks a high-end device, our configurable workflows can automatically route them to a live, agent-assisted Video KYC session to complete their verification without frustration.
How do you prevent duplicate applications and synthetic fraud in benefit distribution?
Benefit programs are prime targets for synthetic identity fraud. Identomat stops this by enforcing a strict 1:1 human-to-ID match. We combine document verification with real-time biometric Liveness Detection and Face Match, ensuring the applicant is a real person and preventing bad actors from registering multiple times under fabricated profiles.
Does the OCR engine support older, localized, or non-standard civil documents?
Yes. Expanding digital access means accommodating diverse document types. Identomat’s AI-driven Optical Character Recognition (OCR) is trained globally to recognize and extract data from thousands of ID types, including older legacy formats, paper-based residence permits, and localized municipal IDs.
Can Identomat verify government contractors and businesses for licensing?
Absolutely. Alongside citizen verification, Identomat offers robust KYB (Know Your Business) solutions. Government agencies can automate the verification of corporate registries, identify business owners, and screen contractors against watchlists to ensure full transparency in public procurement and corporate licensing workflows.
Modernize onboarding for government and public sector users without adding unnecessary friction.
