Video KYC
Video KYC Solution For Live Identity Verification
Your virtual branch office for remote onboarding. Real-time video verification with built-in IDV, liveness, face match, configurable steps, and audit logs via API.
Problem
When Video KYC is Needed
When regulation requires it
For jurisdictions and regulated cases where KYC must be completed through an agent-led session.
When self-serve KYC has limits
For high-risk users, exceptions, and cases automation can’t confidently approve.
When onboarding needs human touch
Full-featured video KYC that mirrors in-person onboarding.
Features
Key Capabilities
Identity document verification
VIZ, MRZ, and QR extraction with automated cross-checks for accuracy.
Face match / similarity check
Compare the document photo with a live capture to verify identity.
Liveness detection
Ensure the user is a real, present person to prevent spoofing.
Detailed verification logs
Access photos, videos, GIFs, and check results via API for complete traceability.
AML Screening
consent, file upload, screenshots, agreements, etc.
Multi-party sessions
Support up to 10 participants in a single verification session.
Custom steps
Add consent, uploads, screenshots, and agreements.
See it in action
Consent, file upload, screenshots, agreements, etc.
How it works
What Happens During Video KYC
Step 1
Scheduling
Customer books; agent generates invitation link.
Step 2
Negotiation
Align on terms/docs/purpose.
Step 3
Verification
Document capture + selfie during the call.
Step 4
Validation
System checks authenticity + matches identity.
Step 5
Confirmation
Agreements completed in real time.
Step 6
Result & archiving
Outcome + secure record keeping.
Video KYC workflows
Two-Party & Multi-Party Video KYC
Run a secure live video verification session with an agent and the customer (two-party), or verify multiple participants in a single call (multi-party) - while keeping the same compliance-grade checks, evidence capture, and audit trail.
Two-Party Video KYC
(1 agent + 1 customer)
Best for: scenarios where more than one person must be verified and recorded for the same process (e.g., joint participants, complex onboarding, group-based approvals).
Why it's different:
Typical outcomes:
Faster edge-case resolution
Resolve exceptions and higher-risk cases in a single live session, without back-and-forth or manual follow-ups.
Stronger identity assurance
Go beyond self-serve flows with agent-guided checks and real-time verification for higher confidence decisions.
Cleaner compliance records
Generate structured logs, media, and outcomes that are easy to review, audit, and reliably defend when needed.
Multi-Party Video KYC (up to 10 participants)
Live, agent-led verification sessions - delivered remotely worldwide for high-trust workflows in banking, lending, insurance, legal services, real estate, immigration, healthcare, and more.
Why it's different:
Common use cases
Built for high-trust moments
Live, agent-led verification sessions - delivered remotely worldwide for high-trust workflows in banking, lending, insurance, legal services, real estate, immigration, healthcare, and more.
Bank Account Opening
Video KYC simplifies the account opening process by allowing new customers to verify their identities remotely through a video call with a bank representative. This method eliminates the need to visit a branch, speeds up the process, and ensures compliance with banking regulations.
Loan Application Verification
During loan applications, Video KYC provides a detailed verification process where applicants can discuss their documents and intentions with a bank officer remotely. This thorough vetting ensures the accurate submission and verification of paperwork.
Private Banker Communication
Identomat’s solution enables secure communication between clients and private bankers. This tool is valuable for significant transactions, thereby enhancing client satisfaction and trust.
Wealth Management Client Onboarding
Video KYC provides a secure and personalized approach to onboarding clients in wealth management. It allows wealth managers to verify identities, understand financial goals, and establish trust-based relationships from a distance, essential for managing affluent clients.
Insurance Policy Issuance and Claims Processing
Video KYC streamlines issuing and managing insurance policies by enabling insurers to verify policyholder identity and confirm understanding of policy details through live video. This ensures compliance with legal requirements and improves operational efficiency.
Issuing & Approving Contracts
Video KYC securely verifies customer identities for contract issuing and approval, reducing fraud risk and ensuring compliance, while handling issuing and approval processes remotely from anywhere in the world.
Real Estate Transactions
Video KYC lets agents and clients confirm identities and discuss property details from anywhere. It enhances automated data processing, ensures secure transactions, and mitigates risks in high-value deals by combining human interaction with machine verification.
Immigration Services and Visa Processing
Video KYC offers a secure platform for government officials to remotely verify visa applicants' identities, facilitating interviews and document verification. This streamlines the application process, ensures compliance with immigration laws, and enhances the efficiency of visa issuance.
Patient Identity Verification
Video KYC facilitates authentication of the parties and confidential discussions about treatment plans. As health insurance-related identity theft continues to rise, it is essential to verify proper coverage for medications and treatments.
Employee Onboarding in High-Security Roles
For high-security roles, Video KYC helps HR departments verify new hires' identities through live interviews and document verification. This ensures a secure onboarding process, vital for organizational integrity and security.
Explore the best setup for you
Case study
From Self-Verify to Video KYC in Banking
A single onboarding path that adapts to risk and complexity. Explore Video KYC in remote Bank Customer Journey.
No Need For External Tools
Benefits
Why leading businesses choose Identomat Video KYC
Live, agent-led verification sessions - delivereDeliver secure remote onboarding that’s faster for users, easier for teams, and aligned with compliance expectations across markets.d remotely worldwide for high-trust workflows in banking, lending, insurance, legal services, real estate, immigration, healthcare, and more.
Cost efficiency
Reduce operational costs by shifting identity verification from in-person processes to remote sessions.
Remote accessibility
Verify customers from anywhere in the world - no physical branch visit required.
Speed
Complete verification and required steps faster through guided live sessions and real-time checks.
White-label & customizable UX
Match the verification flow to your brand and user experience with a configurable, white-label Video KYC interface, so it feels like a native part of your product, not a third-party step.
Improved customer experience
A smoother, agent-assisted flow that helps customers complete verification confidently and correctly.
Security
Protect sensitive data with strong security measures and controlled session access.
Global compliance support
Support compliance requirements across industries and regions with audit-ready verification outputs and record keeping.
Certifications
Built for secure remote verification, backed by certifications
Video KYC sessions handle highly sensitive identity data, so security isn’t a feature, it’s the foundation. Identomat adheres to leading industry standards and best practices for data protection, access control, and auditability. You can support compliance requirements with secure storage, encryption, and detailed verification logs that create a clear, reviewable trail for every session.
FAQ
Frequently Asked Questions
Everything you need to know about the product and billing.
What is Video KYC and when should businesses use it instead of self-serve KYC?
Video KYC is a live, agent-led identity verification process conducted over a secure video session. It combines real-time human interaction with automated checks such as ID verification, liveness detection, face matching, and AML screening.
It is used when self-serve KYC is not enough, such as higher-risk customers, regulatory exceptions, or complex onboarding cases that require human judgment and full traceability.
It is used when self-serve KYC is not enough, such as higher-risk customers, regulatory exceptions, or complex onboarding cases that require human judgment and full traceability.
What security and compliance requirements must a Video KYC solution meet for banks and financial institutions?
A Video KYC solution must ensure secure video sessions, encrypted data storage, controlled access, and complete audit logs. It should support identity verification, AML screening, and evidence retention. Compliance with recognized security standards and certifications is essential for regulated financial institutions.
What happens during a Video KYC session and what evidence is recorded for compliance?
A customer joins a secure video session guided by an agent. Identity documents, live biometrics, and required confirmations are completed in real time.Relevant media, verification results, timestamps, and decisions are securely stored and made available for audit and compliance review.
What’s the difference between traditional KYC, self-serve digital KYC, and Video KYC?
Traditional KYC requires in-person verification and manual review, making it slow and resource-intensive. Self-serve digital KYC automates identity checks and scales efficiently but may fail in edge cases.
Video KYC enables remote onboarding with a human agent in the loop, providing stronger assurance and better handling of complex or high-risk scenarios.
Video KYC enables remote onboarding with a human agent in the loop, providing stronger assurance and better handling of complex or high-risk scenarios.
How does Video KYC support regulatory and audit requirements across different countries and industries?
Video KYC creates a structured, reviewable record of each verification session, including evidence, system checks, and agent decisions.This enables organizations to demonstrate compliance across jurisdictions and industries while adapting verification steps to local regulatory requirements.
What are the typical technical and operational requirements to implement Video KYC?
Video KYC is implemented through APIs that integrate with existing onboarding and compliance systems. It requires trained agents, defined workflows, and clear escalation rules.The platform should support configurable steps, secure session handling, and access to verification outputs via API.