Email & Phone Verification Solution
No-code, ready-to-go Phone & Email verification - verify users via OTP or simply collect contact data, with input validation and a configurable workflow and UI/UX.
Problem & Solution
A small step that prevents big problems
Prevent fake sign-ups with OTP verification.
Use email and phone verification during signup to prevent disposable emails and bot registrations. OTP confirmation ensures users can access their contact method, leading to a cleaner user base and better conversion.
Use OTP verification for high-risk actions.
Using OTP verification before sensitive actions - like changing an email address, updating a password, or modifying payout details - is crucial. It adds an extra layer of security, keeping users’ accounts safe without requiring full identity verification for every change.
Improve onboarding data with validated contacts.
Onboarding drop-offs and support issues often arise from bad data like typos or invalid formats. By using input validation and optional OTP, you can collect accurate emails and phone numbers, improving deliverability and customer support.
Use one workflow for verification, not multiple tools.
Integrate email and phone verification into KYC/IDV workflow to ensure a consistent user experience. This simplifies setup, reduces drop-off, boosts conversion rates, and allows for a smooth transition to stronger checks like ID verification and AML when necessary.
How it works
Configure once. Reuse everywhere.
Step 1
Collect & validate
Capture phone numbers and emails with smart formatting and input validation.
Step 2
Verify via OTP (optional)
Switch on OTP when you need proof of access for signup confirmation, step-up security, account recovery, or MFA flows.
Step 3
Continue the Identomat flow
Keep users in the same Identomat journey and escalate when needed: ID verification, liveness, AML screening, questionnaires, or Video KYC - based on your risk rules.
Use Cases
Where Email & Phone Verification is used
Account signup & onboarding
Multi-factor authentication
Password reset & account recovery
Customer support access (verify before sensitive changes)
Verify risky actions similar to withdrawals and limit changes
Marketplaces (Buyer/Seller)
Security & Compliance
Security standards you can rely on
Email and phone verification are often the first gate in your onboarding and account recovery flows. Identomat is built with enterprise security and privacy in mind - with controls and standards that help you meet compliance expectations across regions and industries.
FAQ
Frequently asked questions
Everything you need to know about the product and billing.
Why is email and phone OTP verification important for security?
OTP verification confirms that a user can actually access the email or phone number they register with. This helps prevent fake sign-ups, bot activity, and unreachable accounts, and adds a practical security layer for sensitive actions without forcing full identity verification every time.
What’s the difference between SMS OTP and email OTP, and when should each be used?
SMS OTP is typically stronger for step-up security and account recovery because it relies on device possession. Email OTP works well for signup confirmation and low-risk flows. Identomat lets you use either or both, depending on the action, risk level, and user journey.
How reliable is OTP delivery and how is performance handled?
Face Match blocks attempts where valid documents are used by the wrong person. It is OTP delivery is designed for high success rates using validated inputs and optimized delivery flows. Input formatting, retries, and configurable logic help reduce failed deliveries and user frustration, keeping verification fast and dependable at scale. commonly applied during onboarding, account recovery, device changes, and withdrawals to stop mule accounts, reused identities, and takeover attempts before they succeed.
Can OTP verification be integrated into existing signup, login, and account flows?
Yes. Email and phone verification can be embedded directly into registration, login, password reset, and step-up security flows. OTP works as a native step within the Identomat workflow, allowing seamless escalation to stronger checks like ID verification or liveness when needed.
How are OTP timing and user experience optimized?
OTP expiration timing and retry logic can be configured to balance security and usability. This ensures codes remain secure without expiring too quickly, helping legitimate users complete verification smoothly while limiting abuse.
Does Identomat support international OTP delivery and scaling?
Yes. Identomat supports global phone and email verification, making it suitable for international onboarding and cross-border user bases. The solution is designed to scale while keeping workflows consistent across regions and products.
See Liveness Check in action
Stop identity spoofing with configurable liveness that keeps onboarding fast. Get a quick walkthrough tailored to your business and industry.