Video KYC: Your virtual branch solution

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Explore how Video KYC brings users and operators together for secure, real-time identity verification. See how live guidance, identity checks, biometrics, and configurable verification steps come together in one remote session.

Tour overview:

1. Configure a workflow with a Video KYC step

See how to add a live video call to your verification workflow and invite users to a session through a shareable link.
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2. Connect the user with an operator

Follow the user as they join the session remotely and connect with an operator who guides them through the configured verification process in real time.
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3. Complete verification during the call

‍See how operators can complete configured checks during the session, including identity document verification, questionnaires, file uploads, liveness checks, and other verification steps.
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4. Make a decision and retain the session record

‍See how the operator reviews the collected information, completes the verification, and returns an outcome while relevant evidence, media, and session records remain available for review.

Simplify video guided onboarding with Identomat

Remote verification, anywhere

Connect users with live operators for guided identity verification without requiring an in-person visit.

Verify in real time

Guide users through configured checks, review information as it is submitted, and address issues during the live session.

Secure by design

Run Video KYC sessions through secure, access-controlled connections while keeping verification steps, evidence, and session records within one structured workflow.

Ready to bring Video KYC into your onboarding?

Add live, operator-led verification to your KYC workflow and manage the entire process with Identomat.

Book a demo

What is Video KYC?

Video KYC is a live, operator-led identity verification process conducted over a secure video session. It combines real-time human interaction with the same ID verification, liveness detection, and AML screening solutions used in automated onboarding.

How long does a Video KYC session take?

Session length depends on the verification requirements and complexity of the case. Operators can complete configured checks within the live session, helping keep the process structured and efficient.

Can Video KYC support both one-on-one and multi-participant sessions?

Yes. Sessions can be configured for a single applicant or include up to 10 participants, making Video KYC suitable for cases that require multiple individuals or authorized representatives to join the same verification session.

What’s the difference between traditional KYC and Video KYC?

Traditional KYC requires an in-person visit and manual review, making it slow and resource-intensive. Video KYC enables remote onboarding with a human operator in the loop, providing stronger assurance, guidance, and better handling of complex cases.

Can I route only specific cases to Video KYC?

Yes. Identomat’s configurable workflows let you define when a case should move to a live Video KYC session, allowing you to use operator-led verification only where it is needed.

Does Video KYC help with regulatory compliance?

Yes, Video KYC creates a structured, reviewable record of each session, including relevant media, system checks, and operator decisions. This enables organizations to comply with regulations across jurisdictions and industries.