KYC Questionnaire Solution

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Learn how to set up KYC questionnaires that gather everything you need from your customers - personal details, financial information, supporting documents - all within a single verification flow. Explore how Identomat brings customer verification and questionnaires together, so you never need a separate form or tool to complete your due diligence.

Tour overview:

1. Set up a workflow with a questionnaire

Create a questionnaire tailored to your needs with dropdowns, free-text fields, conditional questions, and file uploads. Combine it with other onboarding steps - such as identity verification, liveness checks, and operator questionnaires - to build a complete verification flow.

2. Onboard the user

Follow the applicant as they complete the questionnaire and configured verification steps, including identity document capture, liveness checks, and any additional verification requirements.

3. See how it looks on the dashboard

Track every verification session in real time, from pending to approved or rejected. Use clear filters to quickly find sessions by status, document type, or configuration.

4. Review the submitted data‍

Dive into each session to review questionnaire responses, uploaded files, and extracted document data side by side. Complete operator questionnaires, download submitted files, and update the application status - all from one place.

Capture every detail with Identomat

Ask only what you need

Build questionnaires with checkboxes, free-text fields, attachments, and conditional logic - so questions appear only when they're relevant to the applicant.

Combine with other verification steps

Pair questionnaires with identity verification, liveness checks, and other verification steps to create a single, seamless onboarding flow.

Review every answer in one place

View questionnaire responses, uploaded files, and verification results together in the dashboard - with no need to switch between tools during your review.

Ready to upgrade your questionnaires?

See how Identomat helps you build flexible questionnaires that adapt to your needs. Book a demo to see how it can fit into your verification workflow.

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What is a KYC questionnaire?

A KYC questionnaire is a set of structured questions used during onboarding to collect information from customers, such as personal details, financial information, or business activity, to support identity verification and compliance requirements.

What types of questions can I include in a questionnaire?

You can use short-answer, checkbox, radio, dropdown, file-upload, attachment, and date fields, among others, to collect the information you need from applicants or operators.

Can I have more than one questionnaire in a workflow?

Yes. You can add multiple questionnaires to the same flow, each with its own unique title, description, and set of questions.

Can some questions be mandatory and others optional?

Yes. You can mark individual questions as required, giving you full control over which fields must be completed before continuing.

Can I control which questions an applicant sees?

Yes. Questions can be made conditional, so they only appear based on how an applicant has answered a previous question.

Where can I review questionnaire responses?

Questionnaire responses appear within the session details, alongside identity verification results, uploaded files, and other verification data.