How Identomat Can Be Utilized In The Insurance Sector

Insurance runs on trust - but fraud is getting better at faking it. The FBI estimates that non-health insurance fraud costs the U.S. more than $40 billion each year, and that the average U.S. family ends up paying an extra $400 to $700 annually as a result. In an industry with thousands of providers and increasingly digital customer journeys, fraudsters look for the easiest entry points: onboarding, policy issuance, account access, and claims.

That’s why identity verification has become a practical necessity for insurers - not just a compliance checkbox. Identomat helps insurance companies verify customers, agents, and third parties, reduce fraudulent payouts, and keep policyholder experiences smooth. Here’s how Identomat can be utilized across the insurance business lifecycle.

Customer Onboarding and Policy Issuance

When someone applies for auto, health, life, or home insurance, the process needs to be fast - but it also needs to be real. Identomat helps insurers quickly validate identities at the point of application using document verification, biometric checks, and AML/PEP screening. This ensures that only genuine customers enter your ecosystem, reducing fraud early in the journey and helping you issue policies with more confidence.

Streamlined Underwriting

Underwriting works best when the identity data behind the application is accurate and trustworthy. With verified customer identity information in place, underwriters can assess risk more effectively - whether that means confirming the correct person for a driver record in auto insurance, verifying identity-linked information for life coverage, or ensuring property-related details are tied to the right applicant for home insurance. The result is clearer decisions, fewer mistakes, and a smoother underwriting workflow.

Agent and Broker Onboarding

Agents and brokers often handle sensitive customer data and represent your brand - so knowing they are who they claim to be matters. Identomat helps you authenticate agents and brokers before they receive access to internal systems or policyholder information. By confirming identities and credentials, you ensure that only authorized professionals can sell and manage policies under your name.

Claims Submission and Processing

Claims are where accuracy and trust become critical. Whether the claim involves a car accident, a medical treatment, a life insurance benefit, or property damage, Identomat verifies the claimant’s identity using biometric verification and document checks. This helps minimize fraudulent payouts and supports a fair outcome - ensuring rightful beneficiaries and legitimate policyholders receive what they’re due.

Policyholder Account Management and Self-Service

Modern insurance customers expect to manage their policies online - reviewing benefits, adjusting coverage, and monitoring things like usage-based premiums. Identomat enables that self-service experience while keeping accounts protected from unauthorized access. With seamless biometric authentication, insurers can give customers convenience without sacrificing security.

Premium Financing and Payment Authentication

Insurance payments can carry risk when the payer isn’t properly confirmed. Identomat helps insurers verify the payer’s identity during premium payments or premium financing flows, reducing chargebacks and financial exposure. That way, each transaction is not only secure, but also clearly authorized.

Third-Party Verification

Insurance operations often rely on third parties - adjusters, appraisers, contractors, and other external stakeholders - especially during claims. Identomat verifies these parties’ identities before they access sensitive information or participate in workflows. This safeguards customer data and helps maintain trust across every party involved in the process.

Customer Engagement and Retention

In insurance, customer experience isn’t just a “nice-to-have” - it directly impacts renewals and loyalty. Identomat keeps verification friction low while still maintaining trust, which helps streamline renewals, policy updates, and claims handling. When key moments feel smoother and faster, customer satisfaction improves and long-term retention becomes easier to sustain.

Global Compliance and Adaptability

For insurers operating internationally, consistency is hard because local rules and ID formats vary. Identomat supports a wide range of document types and adapts to different regulatory environments, enabling insurers to stay compliant with local and international requirements.

Fraud prevention and great customer experience don’t have to be competing goals. With the right identity verification approach, insurers can reduce risk across onboarding, underwriting, and claims while still keeping digital journeys fast and customer-friendly. If you’d like to see how Identomat can fit your specific products, markets, and workflows, book a demo - and we’ll help you map the right verification flow for your insurance business.